Please read carefully through the terms of service while accessing or using this website. These terms apply to all users that are using the site.
Throughout the site the terms – ‘We’, ‘Our’ and ‘Us’ refer to EISP Graphics.
By visiting our site and/or purchasing something from us, you engage in our terms of service. Please read these terms or service carefully as by visiting our site you are bound by the terms of service. If you do not agree to all or any of these terms, you may not use our website. Any new product or feature that is added to the website is also subject to these terms of service. In addition, each time you log into or utilize the Website you’ve officially “signed” the terms of service. If you sign up on behalf of another person, you represent and warrant that you have the authority to accept these terms of service on their behalf.
It is your responsibility to check back periodically to see any changes to the terms as we reserve the right to make changes, replacements and updates to these when new services become available. Your continued use of our website constitutes acceptance of these changes.
The headlines used in the following information are just for convenience and each section is subject to our Terms Of Service. Some of these headlines may not contain the information you are searching for. Please read these terms in full to make sure all the information has been understood.
By using our online store you are therefore agreeing to our terms of service you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use any destructive code or worm or virus on this website.
Where applicable, you have the responsibility of keeping your login details including email and password confidential. Any loss or theft of this information is not our responsibility.
By accepting our terms of service you also agree to the following general rules of this website –
You will not use this website to upload any unlawful content.
You will not use misleading or incorrect names.
You will not input any of your personal, sensitive information into the website.
You will not set up multiple accounts with different names.
You will not duplicate, replicate, copy reproduce or resell any of the products available on this website or any of the products provided as part of our service.
Any third-party information displayed or linked third-party website are for your information provided by us but -We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We reserve the right to refuse sale to anyone, at anytime and without reason.
All prices or our products and services are subject to change and we reserve the right to give preferential pricing to returning customers that may not be available to new customers. This is based on the representative dealing with the projects discretion. The same is true where an individual product may be cheaper when sold as a larger package, product or project.
While the displayed price displayed is fixed, there may be additional charges for changes and additions that fall outside of the individual terms for each product. For example but not limited to the redrawing of a main illustration of art work after the work has been completed because a change of concept not described.
Discounts may be applied to our products and services in the form of discount codes. We reserve the right to discontinue these offers at any time where there is not a fixed, displayed time period of the discounted offer.
Pricing of custom packages
Custom packages are subject to a minimum 50% deposit of the total value of the package as minimum and the remainder is due in full upon completion and approval of the work prior to delivery/share of the files from us. These can be paid in full but we will never do work without a deposit.
Pre-made packages are to be paid in full.
All refunds take up to 7-10 business days to process.
On pre-made or packages that do not have an option to pay a deposit you have no right of cancellation as the files are made available immediately after payment. Everything otherwise described below with regards to refunds do not relate to pre-made items.
On custom packages, you have 48 hours after the order has been initiated to give notice of cancellation. If the cancellation is made within this 48-hour period, your deposit will be refunded; however, a 10% deduction from the total deposit amount will be applied to cover Transactional and service related expenses. You will not be refunded in full if this decision is made after 48 hours
Any notice of cancellation after this 48 hours will mean either –
Loss of deposit or rebooking for any time in the next 90 days from the notice of cancellation. Where no communication has been received after the 90 days, deposit will be lost.
Upon payment of a pre-made package, we operate a no refund policy as files are made available immediately after purchase. There are no refunds for any reason.
Any refund requires your order number that is generated at the time of order. It is your responsibility to keep this number safe.
Cancellation during a project will lead to loss of deposit and all the work done up to this point will remain property of us unless the final payment is made within 30 days. We have the right to sell or distribute the work we have completed that has not been paid for in full after 30 days from completion or immediately after notice of cancellation. In instances where the payment has been made in full, the ‘deposit’ will be 50% of the value of the purchased product or service value.
Cancellation may not be made after the completion of a package. Once the work has been approved the full total is payable to us and must be made within 30 days. We may take legal action if the approval is made and payment is not sent.
Where a package or project has been paid in full and ANY of the finished files have been sent complete, no refund will be issued for a cancellation. For the convenience of our customers it is our standard policy on packages that have been paid in full that files will be sent as they are complete with no watermarking. If you wish for the files to be watermarked to ensure you have the right to cancel with a 50% refund on a package, it is your responsibility to highlight this at the time of ordering or with at least 24 hours notice of the start of the project. As stated earlier, packages cannot be cancelled after completion. If a request for a refund is made when a package is paid for in full and the package has been completed and all elements approved, with or without watermarks – no refund will be issued.
If a booking has been made and no communication has been received from you by us after the booking date has passed, and we receive communication after this date, we will fit the booking into our schedule at the next available space that is convenient for us.
If communication has stopped during the project, you have 30 days from the last communication to get back in touch or deposit will be lost.
Booking on our waiting list are subject to change and you will be informed of this change before the day of the booking.
Quoted deliveries are made in ‘working days’ and are time zone sensitive. We operate on a GMT time zone(9am to 6pm) working Monday to Friday.
Delivery quotations are subject to change and may be earlier or later than described.
Upgrades or downgrades of a package notice must be given 48 hours after confirmation of booking. An example of this would be – Upgrading from a mascot logo Package to an Stream overlays Package.
Please note that these changes will impact both the quoted waiting list date and the price of the product.
We encourage our customers to provide as much information as possible at the time of ordering and will provide several opportunities before making a start on any design work to share this information. We do of course understand that it’s difficult to bring our customers ideas to life perfectly first time, every time and offer a flexible and fair revision policy to make sure the tweaks they need are accommodated for. Please contact any of our team for information on this before making your booking if there is anything that is not understood.
Revisions on small parts- size, shape, and color are all free and unlimited during the project but may affect the expected delivery of the project as a whole.
Individual revisions as mentioned above that eventually make up a majority redraw are also not permitted.
Revisions small parts – size, shape, and color as mentioned above are allowed but large changes where a majority section of a design would need to be redrawn would result in the need to pay for the work done up to that point if the change is to be made. (The charges for majority change in design is hypothetical and cannot be predefined. These will be communicated on timely manner while working on the order)
A change of concept is also not allowed after the main illustration of a logo has been completed to your instructions.
An example is, but not limited to –
An stream overlays package has been purchased, the mascot logo portion of the design has been drawn and a request of concept change or large revision totaling more than a majority of the illustration is needed to be redrawn. The cost of this would be 50% of the cost of a mascot logo package if you would want another concept of majority redraw complete.
In such cases a rebooking may be needed and a change to the expected delivery time.
Revisions made to a completed project more than 10 days after completion, completion being the delivery of the finished files, will result in an extra cost. This will be quoted depending on the complexity of the design.
Revisions after completion, even within the 10 days, that consist of – whole color, name/text or that change a majority of a design are not possible. If multiple versions of a design are required, this must be stated at the time of collection of information, before we start the design, or, at the latest, before the finished files are sent as these may be chargeable.
After completion, text changes are available but only 1 name change per package after the completion will be free of charge and must be within 10 days of the delivery of the finished files.
Deposit payments are to reserve a space on our waiting list and will not be refunded for any reason unless inside the stated cancellation period. This includes instances where customers simply do not like the design or the design did not meet their expectations. A lot of time goes into the work and for this reason we strongly discourage anyone looking for a free design concept under the basis that the deposit is refundable to order any custom design..
Please note – When logo main illustration is provided, it is a hand-drawn version and small details may differ in the finished design.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall EISP Graphics, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
We may review and make changes to these terms anytime. It is your sole responsibility to be up to date with these terms.